• Facebook
  • Twitter
  • Instagram
  • Youtube
  • LinkedIn
Ph: 0412 644 557 | Email: info@webandprint.com.au
Web and Print Design
  • Web
    • Web Design
      • Getting Started With an Online Prescence
      • Web Site Design
      • Website Portfolio
      • Ecommerce
      • Custom WordPress Plugins
      • Mobile Phone Websites
      • Mining Industry
      • Blog Features
      • Banner Ad Design
      • CMS Instructions
    • Web Hosting
      • Web Site Hosting Services
      • Support
      • Secure SSL Certificates
    • Domain Names
      • Domain Name Registration
      • Domain Name Renewals
      • Domain Name Transfers
      • Domain Name Pricing
      • AU Domain Policy
  • Print
    • Print Design
      • Print Orders
      • Print Design and Printing
      • Logo Design / Brand Identity
        • Logo Design Brief
      • Business Cards
      • Stationery – Letterheads and With Comps
      • Brochures & Flyers
      • Postcards
      • Posters
      • Presentation Folders
      • Note Pads and Desk Pads
      • Calendars – Desk and Wall Hanging
      • Free Standing Pull Up Banners
      • Outdoor Vinyl Banners
      • Bookmarks
      • Artwork Specs
    • Print Portfolio
      • Logos
      • Web Banner Ads
      • Brochures & Flyers
      • Post Cards
      • Business Cards & Stationery
      • Presentation Folders
      • Magazine Ads
      • Signage, Promo Items, Other
      • Cartoon Characters
  • AR
  • Contact
  • Search
  • Menu Menu

Web Hosting Service Level Agreement

Service Level Agreement

This agreement describes the standard level of service that all website hosting customers can expect from Web and Print Design. It attempts to quantify the levels of service that all hosting customers can expect, and the remedies we offer if we fail to provide service at those levels.

Web and Print Design provide a reactive hosting service for all websites and offer a 99% uptime. We do not constantly check the websites we host to ensure they are functioning correctly as routine use, maintenance and software updates can affect website functions. It is therefore the responsibility of the client to ensure their website is opporating as it should. 

Network and Servers Uptime

Web and Print Design guarantees that the customer’s website, which is hosted on theWeb and Print Design network and Servers, will be available 99% of the time, excluding maintenance, as defined below.  Network downtime is defined as the customer’s hosted website being unable to be viewed or accessed through the Internet, caused by failure of network equipment managed and owned byWeb and Print Design, excluding scheduled or emergency maintenance.

Maintenance means scheduled maintenance or emergency maintenance. Scheduled Maintenance means any maintenance in theWeb and Print Design network/servers of which the customer is notified at least 5 days in advance. Emergency maintenance means any maintenance in the Web and Print Design network/servers that: (a) inWeb and Print Design’s sole discretion, is necessary to avoid an immediate threat to theWeb and Print Design networks/servers or customer’s server and (b) of which customer is notified.

Response times

Support, unless noted otherwise in a supplementary service level agreement, technical support is provided byWeb and Print Design on a first-come, first-served “best effort” basis. We aim to at least acknowledge, if not fully answer, all emails to our advertised support address (support@webandprint.com.au) within 4 working hours. We aim to answer the phones during working hours, but under times of high demand or staff sickness, may defer to an answering service where we promise to return all messages as soon as possible.

WordPress

For those websites hosted byWeb and Print Design which have been built (or part-built) upon the WordPress platform, please be aware that WordPress irregularly makes updates which means that Web and Print Design may need to make updates to your site so that your website continues to work upon our servers. It is not known how many times per annum that WordPress makes updates, however, we estimate between 4 – 8 updates per year. The more functionality a WordPress site has the more time needed to make updates to that website.

Web and Print Design works reactively for such updates – we respond should we be informed of a critical change (by WordPress) or should the client point out an error in functionality. Please note, Web and Print Design cannot be held responsible for any functionality failure caused directly by an update to WordPress or a plug-in of which we were not made aware.

Web and Print Design will charge a minimum of $300 per annum for these updates. This cost will be invoiced at the same time as the hosting fee which is yearly in advance.

Plug-ins

On occasion, when budget, time or requested functionality limits the opportunity for a bespoke build, an off-the-shelf solution in the form of a third party plug-in may be implemented. 

Premium plug-ins may in some cases, require a subscription based or one-off licensing fee. Whilst Web and Print Design will make every effort to minimise ongoing maintenance costs, premium plug-ins will need to be updated outside of our update agreement, with any additional costs agreed by and passed onto the client.

Invoicing

Website hosting runs annually, paid in advance. An invoice will be sent automatically at the time of renewal. Should a client not wish forWeb and Print Design to renew the hosting service, we request a notice period of one month in advance of cessation along with details to where you would like the web files sent. If we do not hear such a request, it will be assumed that you do wish the web hosting to be renewed and are in agreement with the terms for the following year.

Should Web and Print Design be informed after this months notice period, Web and Print Design cannot be held liable for any delays caused in the transfer of hosting of your website to another server.

The Service level agreement runs in conjunction with Web and Print Design’s standard terms and conditions.

Exceptions

The customer shall not be entitled to any credit hereunder if the network downtime is caused by: (i) actions of the customer or others authorised by the customer to use the service under the Agreement; (ii) customer application, software, or customer’s operating system failure, (iii) the result of network maintenance activity, (iv) denial of service attack, hacker activity, or other malicious event or code targeted against Web and Print Design or a Web and Print Design customer, or (v) failure of any network or Internet Infrastructure not owned or managed by Web and Print Design (vi) If customer has more than one website hosted on Web and Print Design networks or servers, then a claim may be accepted for one hosted website.

Definitions

  1. “Web and Print Design”, “we”, “us”, “our” means Web and Print Design, 15/5962 Caves Road, Margaret River, WA 6285 Australia.
  2. “Service” means any hosting or connectivity service offered by Web and Print Design, including but not limited to Hosting Services or Dedicated Hosts, Support and Maintenance Agreements.
  3. “Customer”, “you”, “your” means you, the person or persons in whose name(s) a service is maintained by.
  4. “Technical contact” means a person or persons nominated by the Customer with whom Web and Print Design can discuss all matters of a technical nature relating to the Service.
  5. “Working hours” means 9am to 5pm, Monday to Friday, excluding Australian public holidays.

Web Solutions

  • Web Site Design
  • Web Site Hosting Services
  • Domain Name Registration
  • Aus Stocks
  • Ecommerce
  • Mobile Phone Websites
  • SEO Rankings
  • Secure SSL Certificates
  • Domain Name Registration
  • Blog Features
  • Secure SSL Certificates
  • Web Site Hosting Services
  • CMS Instructions

Print Solutions

  • Print Orders
  • Artwork Specs
  • Bookmarks
  • Brochures & Flyers
  • Business Cards
  • Calendars – Desk and Wall Hanging
  • Free Standing Pull Up Banners
  • Logo Design / Brand Identity
  • Magazine Ads
  • Note Pads and Desk Pads
  • Postcards
  • Posters
  • Presentation Folders
  • Stationery – Letterheads and With Comps

Join our Mailing List

© Copyright - Web and Print Design - Website by Web and Print Design
  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • LinkedIn
  • Web Hosting Service Level Agreement
  • Web Hosting Terms & Conditions
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKLearn more

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Google Analytics Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

If you do not want that we track your visit to our site you can disable tracking in your browser here:

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Other cookies

The following cookies are also needed - You can choose if you want to allow them:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy
Accept settingsHide notification only